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Account Manager | SoftwareMy client has developed a leading Sales Management Solution, specifically used by IT and Media sales teams across Australia. Off the back of that they also offer B2B, campaign based lead generation for major IT and T clients such as Hewlett Packard.

Working as part of a growing, closely knit team for a Company looking to achieve $100 mill p.a. in sales within the next 5 years, this is a great opportunity for someone with a interest in Tech to learn about some of the leading Software and Hardware providers in the World.

About the role:

This is a hybrid role between account management and customer success. You will be responsible for the support, training and assistance of new and active client business users and oversight of the remote outsourced CS team whilst maintaining company standards/policies and enhancing client relationships which you will manage 150 accounts.

Key Responsibilities;
  • Manager all client and user on-boarding
  • Coordinate and manage all client training sessions (virtual and on-site)
  • Management and oversight of the outsourced CS team
  • Ensure all inbound calls, chats, emails are managed & responded to in a timely & effective manner
  • Ensure client activity including complaints and feedback are reported regularly to the business 
  • Manage escalation of up-sell opportunities to the key client manager
  • Identify process improvement opportunities and develop solutions or escalate for support.
To be successful in this role you will;
  • Demonstrated experience in management of and execution in client support roles
  • Knowledge of commercial business within a B2B environment.
  • Proven track record in up-selling or past B2B sales experience
  • Experience in management of staff and use of technology/integration to achieve objectives.
  • Willingness to learn and grow within the business.

If this sounds like you apply below for a confidential chat;
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